One Touch Switch
The simple way to move
Switching your broadband used to be a chore, often involving awkward calls to your old provider and the stress of coordinating dates. Thanks to the One Touch Switch process introduced by Ofcom, those days are over. Now, you only need to contact your new provider to get started—we handle the rest behind the scenes.
How it works for you
One point of contact: You only need to speak to us. We notify your current provider that you’re moving, so you don’t have to.
No overlapping bills: The switch is coordinated so your old service ends as your new one begins. You won’t pay for two services at once.
Automatic cancellation: Once your new service is live, we let your old provider know to stop their service and send your final bill.
Minimal downtime: Most switches happen on the same day, ensuring you stay connected with as little disruption as possible.
The benefits of a seamless switch
1. No more awkward exit calls
No more awkward exit calls: You can skip the lengthy "retention" conversations. Your new provider manages the handover entirely on your behalf.
2. Clear, upfront information
Shortly after you place your order, your old provider will send you a summary of any final costs or equipment to return. You have total clarity before the switch proceeds.
3. Reliability you can trust
If a switch is delayed by more than one working day, providers are now required to compensate you automatically.
4. Keep your number
If you have a landline you’d like to keep, just let us know when you sign up. The One Touch process makes "porting" your existing number simpler than ever.
What does your home need?
Switching has never been more straightforward. Choose your plan, give us your details, and enjoy a faster connection without the usual hurdles.